This privacy policy sets out the way Harrow Health CIC process your personal information. It deals with how we collect information, what we do with it, how we protect it and what controls or rights you have.
We are committed to protecting the privacy of our patients and anyone who interacts with us and will treat all information you give us with care.
We promise to:
Please read this Privacy Policy carefully to understand how we process your personal data. By providing your personal data to us or by using our services or this website you are accepting or consenting to the practices in this Privacy Policy.
We may change this policy from time to time. The date this policy was last updated is shown at the end of this document.
As a data controller, we fully comply with the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 and the UK General Data Protection Regulations (UKGDPR). We will also comply with all applicable clinical confidentiality guidelines.
We are recorded on the ICO Data Protection Register under registration number Z1366137
We collect personal information about you to enable us to provide the services or fulfil a role with us. This may include:
We will also collect Special category data – sometimes called sensitive personal information.
This includes:
We collect the personal information in the following ways:
We may collect personal data about you from other sources and these can include:
We use the personal information to provide the direct health, or social care services to individual patients and to meet our contractual commitments to you.
This may include:
Harrow Health CIC also processes your data when it is in our legitimate interest to do this and when these interests do not override your rights. These legitimate interests include: –
Your information will only be accessible to our staff and only where it is appropriate in respect of the role they are carrying out. We will never sell your information or let other organisations use it for their own.
We will only share your personal information:
Where a third-party data processor is used, we ensure they operate under a contract which includes confidentiality and security of personal data and their obligations under the Data Protection legislation.
Whenever you use a health or care service, important information about you is collected in a patient record. Collecting this information helps to ensure you get the best possible care and treatment.
The information collected about you when you use these services can also be provided to other organisations for purposes beyond your individual care, for instance to help with:
Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information is not needed.
Sometimes, for research and planning your confidential patient information will be needed. You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of your information you do not need to do anything. If you do not wish your information to be used, you can opt out. If you do choose to opt out your confidential patient information will still be used to support your individual care.
To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters. On this web page you will:
You can change your mind about your choice at any time.
Our organisation is compliant with the national data opt-out policy.
The security of your personal information is very important to us. We protect all personal data we hold and ensure we have appropriate organisational and technical measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent data being lost, destroyed or damaged.
All information you provide to us is stored on our secure servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All the personal data is processed in the UK however for IT hosting and maintenance your information may be situated outside the European Economic Area (EEA).
You might find links to third party websites on our website. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
You have the following rights:
You can contact to us about any of these rights at the address in paragraph 15. To protect your privacy, we may ask you to prove your identity before we agree to respond to any request. There is no charge for a request, and we will respond to the request within one month.
If you are not satisfied with the way in which we deal with your request, you can contact the Information Commissioners Office on 0303 123 1113 or at their website www.ico.org.uk.
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
We hold your information only for as long as necessary for each purpose we use it. We use the following guidelines: –
If you have any questions about this privacy policy or your rights regarding processing your personal information, or wish to make a complaint please contact:
Harrow Health CIC
Patient Services Department
Metro House Ground Floor
203 Pinner Road
Northwood
Middlesex
HA6 1BX
Email: Harhl.feedback@nhs.net
This policy was last updated on January 6th 2021